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sevenhelz at 07:45am on 19/09/2008
sevenhelz at 07:45am on 19/09/2008The six steps: smile and greet, serve, sell, stamp and pay, sugar, say goodbye.
In practice: *smile* Hi, are you served? Can I make you a hot drink? ... Is that small, regular or grande? Lovely, cream on the hot chocolate? *nod* and chocolate on the cappucino? Thanks *smile* turn to coffee machine, check there's enough milk, foam milk............ clean shot glasses while waiting for milk..... wipe steam handle, set milk aside, take out handle, dump grounds, fill handle, tap, tamp, wipe/bless handle, put back in, two shot glasses underneath for a grande cap, button 4, get mugs down, hot water in the other for one second, three scoops of choc, whisk and pour in a little milk, exchange whisk for spoon and top up with milk, put on foam, set aside while colleague is making cream, next customer Hi, are you being served? Some hot drinks? Two lattes, one moment. turn back, put shots in mug, one third milk one third foam, shake up cream, cream on hot choc, choc on cappucino and new sprinkles on hot choc, turn back, giant spoons, big smile Can I tempt you with a lovely pain au chocolat today? A double choc cheesecake, fine, would you like two forks? edge to right past colleague, grab plate, napkin, hold fridge open with one elbow, reach for cake in its plastic wrapper, don't forget forks, back Sooo with one grande cap, one grande hot choc and a choc cheesecake that comes to too fucking much, please... do you have a card I should stamp? Lovely, I'll just get you a tray... change from £20, why've I had eight of them in a row, Sugar's in the usual place, we still can't find anywhere to hide it *grin* enjoy your drinks now, thanks... and it's two regular lattes isn't it sir turn to coffee machine, he's shouting one shot in each, easy, one handle two cups, will he want a muffin this time? next customer while it's pouring, oh bugger it's iced drinks and sandwiches, must be getting on for lunch, must keep an eye on milk, smile...
This for four or five hours. And they wonder why I like my Sunday morning shift. My god, not getting up on a weekend?!
Dave reckons it's easy, making a few coffees. Sure, that is the easy part. The hard part is when we've a queue up to the door, every table needs clearing and we've no cups to make drinks in because the washing up's stacked up to the ceiling, and they're all complaining about the smell because we still haven't got a drip tray on the fridge, and the regulars are upset our prices have had to go up, and the faster you try to work the more you spill so you end up with coffee all down your trousers and milk spitting up on your tshirt, face and hair.
I need to start showering when I get back from work.
In practice: *smile* Hi, are you served? Can I make you a hot drink? ... Is that small, regular or grande? Lovely, cream on the hot chocolate? *nod* and chocolate on the cappucino? Thanks *smile* turn to coffee machine, check there's enough milk, foam milk............ clean shot glasses while waiting for milk..... wipe steam handle, set milk aside, take out handle, dump grounds, fill handle, tap, tamp, wipe/bless handle, put back in, two shot glasses underneath for a grande cap, button 4, get mugs down, hot water in the other for one second, three scoops of choc, whisk and pour in a little milk, exchange whisk for spoon and top up with milk, put on foam, set aside while colleague is making cream, next customer Hi, are you being served? Some hot drinks? Two lattes, one moment. turn back, put shots in mug, one third milk one third foam, shake up cream, cream on hot choc, choc on cappucino and new sprinkles on hot choc, turn back, giant spoons, big smile Can I tempt you with a lovely pain au chocolat today? A double choc cheesecake, fine, would you like two forks? edge to right past colleague, grab plate, napkin, hold fridge open with one elbow, reach for cake in its plastic wrapper, don't forget forks, back Sooo with one grande cap, one grande hot choc and a choc cheesecake that comes to too fucking much, please... do you have a card I should stamp? Lovely, I'll just get you a tray... change from £20, why've I had eight of them in a row, Sugar's in the usual place, we still can't find anywhere to hide it *grin* enjoy your drinks now, thanks... and it's two regular lattes isn't it sir turn to coffee machine, he's shouting one shot in each, easy, one handle two cups, will he want a muffin this time? next customer while it's pouring, oh bugger it's iced drinks and sandwiches, must be getting on for lunch, must keep an eye on milk, smile...
This for four or five hours. And they wonder why I like my Sunday morning shift. My god, not getting up on a weekend?!
Dave reckons it's easy, making a few coffees. Sure, that is the easy part. The hard part is when we've a queue up to the door, every table needs clearing and we've no cups to make drinks in because the washing up's stacked up to the ceiling, and they're all complaining about the smell because we still haven't got a drip tray on the fridge, and the regulars are upset our prices have had to go up, and the faster you try to work the more you spill so you end up with coffee all down your trousers and milk spitting up on your tshirt, face and hair.
I need to start showering when I get back from work.
can has cookie?
can has cookie?